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OPT Inc. (main office in Chiyoda Ward, Tokyo, President & CEO Daisuke Kanazawa, referred to as “OPT” below) is supporting expansion of the “Insurance Claim Service” function provided by Sompo Japan Nipponkoa Insurance Inc. (main office in Shinjuku Ward, Tokyo, President Keiji Nishizawa, referred to as “Sompo Japan Nipponkoa” below) utilizing LINE.
This service’s development, which is aimed at improving convenience even further, continues to use the LINE Messaging API (*1) distribution tool “TSUNAGARU” (*2) provided by OPT, and in addition to beginning to use the “notification message” (*3) function for the “Distribution of Messages during Large-Scale Natural Disasters,” it also adds the ability to take photos of damage and has a new ability to use the camera function in the chat room.
In addition, more items have been added to the insurance claim service’s accident notification function. Although before it was limited to just overseas travel insurance, it has now been expanded to include automobile insurance, fire and casualty insurance, and accident insurance.
As a certified partner in the “LINE Biz-Solutions Partner Program,” OPT will continue performing the system design, adoption support, tool development, and ASP provision required for companies to utilize the Messaging API, while also developing new services utilizing LINE.
■Overview of expansion of “Insurance Claim Service” function
1. Expansion of accident notification service (automobile insurance, fire and casualty insurance, and accident insurance)
Starting in October 2018, the “Accident Notification Service” utilizing the LINE automatic response function (chat system) provided to overseas travel insurance users was modified to allow it to be used for automobile insurance, fire and casualty insurance, and accident insurance as well.
This service allows users to provide notification of accidents via LINE 24 hours a day and 365 days a year.
LINE-based accident notification service usage image
2. “Car Photo Support” service (automobile insurance)
The “Car Photo Support” service was developed to allow the chat room’s camera function to be used by customers who need to file an insurance claim by taking photos of automobile damage. Easy-to-understand guidance for taking pictures is provided on the screen of the user’s smartphone, and the service can be used to take the photographs necessary to easily verify damage amounts.
“Car Photo Support” Service Usage Image
3. “Insurance Claim Information Input Form” service (fire and casualty insurance, and accident insurance)
The “Insurance Claim Information Input Form” was developed for use in the chat room. This special form can be used to input all the information necessary for an insurance claim, such as inpatient or outpatient hospital information, bank account information for wiring, and so on. This eliminates the need for the user to talk with the insurance company on the phone or create documents, and allows the user to complete an insurance claim in the chat room.
Insurance Claim Information Input Form” Usage Image
4. “Distribution of Messages during Large-Scale Natural Disasters” service
Sompo Japan Nipponkoa’s LINE Official Account utilizes “Notification Messages” to send users messages during large-scale natural disasters. This service distributes guidance regarding accident notification via LINE during a large-scale disaster and other useful information to users in disaster-stricken areas. This enables the smooth notification of accidents and submission of insurance claims even when phone calls are not getting through.
“Distribution of Messages during Large-Scale Natural Disasters” usage image
*1 Messaging API
The “Messaging API” is an API (Application Programming Interface) that enables bidirectional communication with user through a LINE account. Utilizing the Messaging API not only enables one-way message distribution to LINE users, it also enables separate, optimized messages to be sent to specific users. Furthermore, after receiving permission from users, the company’s existing database or own system can be linked to the LINE account, which enables the application to be used as a Customer Relations Management (CRM) tool or business solutions tool. (The company’s customer data linked to LINE accounts will not be stored by LINE Corporation.)
*2 What is the “TSUNAGARU” Messaging API distribution tool?
This marketing tool is provided by OPT, Inc. as an ASP service to companies that want to open a LINE Official Account, and it enables the more advanced utilization of Messaging API distribution.
The tool is equipped with a wide variety of functions, such as ID syncing, message distribution, bots for automated responses, AI chat, barcode display, questionnaire creation, click data collection, Line Beacon management, MA (Marketing Automation) functions and call center support. The tool greatly reduces the system development burdens on companies that are deploying and implementing Messaging API distribution, which maximizes the effectiveness of Internet advertising fields that include LINE.
For details, see http://tsunagaru.linebc.jp/
*3 Notification messages
The “Notification Messages” function is a method provided by LINE Corporation for users to receive very convenient messages from corporate LINE Official Accounts. Once users agree to use this function, they can easily receive notification messages without adding individual accounts as “friends.” This function is limited to messages that LINE has determined to be useful and appropriate for users, and is not used to distribute advertisements.
*For details regarding notification messages, see （https://help.line.me/line/?contentId=20011417）
*To check or modify notification message receipt settings, see （https://help.line.me/line/?contentId=20011418）