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OPT, Inc. (Head Office: Chiyoda Ward, Tokyo; President & CEO: Daisuke Kanazawa; hereinafter “OPT”) supported the development and deployment of an accident report and response service using the “LINE” communication app. The new service will be launched in October 2018 by Sompo Japan Nipponkoa Insurance Inc. (Head Office: Shinjuku Ward, Tokyo; President: Keiji Nishizawa; hereinafter “Sompo Japan”).
In the new service, “LINE” can be used for the entire insurance process, from reporting an accident to the subsequent procedures. Sompo Japan is the first in the insurance industry to try to deploy such a service (according to research by Sompo Japan). The service was developed using “TSUNAGARU,” OPT’s LINE Business Connect and Customer Connect Deployment Support Tool.
■Service Details
The service uses the “LINE Customer Connect” service provided by “LINE” and enables the user to communicate with the accident supervisor by text message or exchanging images when reporting and responding to an accident. Not only does this enable the user to communicate with Sompo Japan via text message after an accident, but also enables documents that normally must be sent by physical mail (such as receipts and damage photographs) to be sent via the chat.
Furthermore, in the case of international travel insurance (products such as “New International Travel Insurance [off!]”), accidents can be reported 24 hours a day, 365 days a year. If a problem occurs while on vacation, the whole process from reporting the accident to arranging the insurance payment can be completed just on a smartphone.
<How to Use the Service>
Service introduction webpage: （http://www.sjnk.jp/line/）
The LINE Official Account of Sompo Japan is also planning to provide message distribution to users when a large-scale disaster occurs, using LINE’s “Notification Message Function (*).” This function will explain how to request insurance payment when a disaster occurs, distribute useful information and provide guidance on how to report accidents via “LINE.”
* “Notification Message”: A service for corporate LINE accounts that sends message notifications to LINE users even if they are not already friends with the account. The service is only for high-priority or high-necessity messages, and advertisements are not allowed.
As a certified partner of the “LINE Biz-Solutions Partner Program,” OPT will continue in the future to design systems, support deployment, develop tools and provide ASPs required for companies to use LINE Business Connect, while also developing new services that use “LINE.”